Welcome to the Knowledge Base.
Frequently Asked Questions
To start working with Elastic Email, you need to create a free account. You can learn more about how to get started with our helpful guide or click Sign Up in the upper right corner and learn how to use Elastic Email on your own.
Whether you are just getting started or you have sent many email campaigns you can contact our Customer Success Team. Our team is available 24/7 and ready to help you with your questions or concerns. If you’re looking for a more personalized support experience the Premium Support add-on is available where you will be assigned an account representative with chat access. We also provide the video tutorials that should help you with setting up your account or with sending and optimizing your campaigns.
We are constantly updating our API Documentation to help you understand, design and maintain your integrations. Feel free to visit our API guide to find out more.
Using your own domain has many advantages and we require it if you would like to send more than 50 emails a day. Feel free to visit our step by step guide to getting your domain verified on your Elastic Email Account.