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Free Support

email only

No matter how skilled you might be, sometimes we all need a little support. And we are here to help you succeed with your email needs. Get fast, accurate, personalized email support from our team 24/7. Want to learn more? We'd love to hear from you!

Priority Support

gets you the In-App Messenger in your dashboard

gets you In-App Knowledge Base Search

priority response times ahead of non-priority customers

email notifications of conversations when you are not in your Elastic Email dashboard

Priority Support

Included in

PRO plans

Premium Support

$199/Month

($100 per additional user/mo)

for Unlimited plans

$7/Day

($4 per additional user/mo)

for Pay as you go plans

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Premium Support

gets you a dedicated Account Manager that issues can be escalated to

gets you the In-App Messenger in your dashboard with chat engagement from our Support team

gets you In-App Knowledge Base Search

highest priority response times available only to people on this program

email notifications of conversations when you are not in your Elastic Email dashboard

Free Support

  • Available - 24/7
  • Average Response Times - 1 day
  • Email

Priority Support

  • Available - 24/7
  • Average Response Times - 1 hour
  • Email
  • In-App Knowledge Base
  • In-App Support

Premium Support

  • Available - 24/7
  • Average Response Times - 1 Minutes
  • Email
  • In-App Knowledge Base
  • In-App Support
  • Real-Time Chat Support
  • Dedicated Account Manager

Aidan McKeown

Edge 5 Margeting

"We have always been impressed with the customer service Elastic has provided, so when they recommended Premium Support we were skeptical how much better it could become. Our Company, Edge 5 Marketing has been thrilled with the expertise, attention to detail, and responsiveness the Premium Support Team has provided since day one. They have brought so much to the table to improve our overall performance and deliverability, addressing each of Edge 5 Marketing's unique needs on a daily basis."

Ready to get started?

Tens of thousands of companies around the world are using Elastic Email to send their emails. Sign up now and join them for free!

Have questions?

Contact our friendly Customer Support team and get fast, personalized response every time - we are available for you 24/7.