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Priority Support

Our support response times are fast, but if you want "ahead of the line" support, then Priority Support is for you.

When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority customers.

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Premium Support


for Unlimited plans


for Pay as you go plans


Additional user for
Pay as you go plans


Premium Support

Our "White-Glove" support product with the highest priority response times available. When you connect with us via the In-App Messenger, you will receive instant chat engagement from our global team 24/7.

You will also receive a dedicated Account manager where issues can be escalated to if needed. Your Account Manager will also pro-actively review your Account periodically to make sure everything is in order and ensure you have all the configuration settings optimized for your particular sending habits.

We love when we get to know our customers personally, we have built many great relationships through this program!

Aidan McKeown

Edge 5 Margeting

"We have always been impressed with the customer service Elastic has provided, so when they recommended Premium Support we were skeptical how much better it could become. Our Company, Edge 5 Marketing has been thrilled with the expertise, attention to detail, and responsiveness the Premium Support Team has provided since day one. They have brought so much to the table to improve our overall performance and deliverability, addressing each of Edge 5 Marketing's unique needs on a daily basis."

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Have questions?

Contact our friendly Customer Support team and get fast, personalized response every time - we are available for you 24/7.