Seeing our customers thrive thanks to successful email communication is our greatest source of pride and motivation. Elastic Email was created for small and medium-sized businesses that need support in sending emails. In this article, we would like to introduce you to another company that efficiently communicates with its customers using Elastic Email. It is Cabana Guest Inn, a hotel located in Nigeria that uses our Email API to send emails to its guests.
Table of Contents
- Cabana Guest Inn - a cozy hotel in Nigeria
- Email as a crucial means of communication
- Choosing Elastic Email API
- Using Elastic Email in Practice
- Cabana Guest Inn case study - conclusion
Cabana Guest Inn - a cozy hotel in Nigeria
Cabana Guest Inn is a hotel located in the heart of Zaria, Nigeria. It’s a comfortable, safe, and known for friendly service accommodation option in this region. We spoke to Chris Ngbede, whose role is to manage the hotel's digital systems and guest communications. He makes sure bookings, confirmations, and updates get to our guests without any issue.
Email as a crucial means of communication
Cabana Guest Inn uses email to stay connected with its guests before, during, and after their stay. Email is used to send booking confirmations, check-in details, invoices, and special offers, which guests find clearly documented and easy to find.
Cabana Guest Inn email metrics
Choosing Elastic Email API
Chris looked for a simple and reliable email service to support the hotel operations. He discovered Elastic Email and quickly found out that the account was easy to set up, and the service was affordable and worked well with the hotel’s existing systems.
Yes, we explored a few options, but Elastic Email stood out because it was straightforward, reliable, and cost-effective. - Chris Ngbede, Cabana Guest Inn
After trying the platform, Chris noticed that the emails started reaching guests faster and more consistently. Also, the system was easy for the hotel team to use. They find Elastic Email reliable, which made the decision to stay really easy.
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Using Elastic Email in Practice
Cabana Guest Inn uses Elastic Email daily for booking confirmations, reservation updates, guest notifications, promotions, and follow-up emails. The hotel uses the Email API product, which requires more technical skills. But, as Chris admits, the platform is really easy to integrate. He praises fast delivery, simple analytics (email logs), and reliable contact management.
[Elastic Email] helps us communicate clearly and reliably with guests, reduces missed messages, and saves time through automation.
Chris also mentions that since they’ve been using Elastic Email, Cabana Guest Inn has fewer delivery issues and better guest response, reduces missed messages, and saves time through automation. Since guests get their information on time, it improves their overall experience.
Easy setup
Easily integrate your software with Elastic Email thanks to comprehensive documentation or fully downloadable API Libraries for 12 programming languages.
Learn moreEmail Logs
Keep track of the email sending status, engagement metrics, like opens, clicks, or unsubscribes, and potential delivery issues to take timely action.
Learn moreContact Management
Add, load, update, and delete contacts and lists through API calls listed in our API documentation with query parameters and response samples.
Learn moreCabana Guest Inn case study - conclusion
Cabana Guest Inn has found Elastic Email to be a straightforward and cost-effective solution that delivers consistent results. The hotel has successfully improved the guest experience and streamlined its daily operations. When asked about his recommendations about Elastic Email, Chris responded: “I’d say it’s a simple, reliable email platform that does its job well without being complicated”. If you want to read more success stories of our customers, check out the case study category of our blog.
Ula Chwesiuk
Ula is a content creator at Elastic Email. She is passionate about marketing, creative writing and language learning. Outside of work, Ula likes to travel, try new recipes and go to concerts.
