Mailboxes on your own domain, without another subscription

Connect your domain once, create as many team addresses as you need, and each one becomes a queue in your Help Desk. Spam is scored before it reaches anyone, and replies go out from the address the customer wrote to.

Connect your domain

Unlimited addresses on every plan · Set up once per domain · Built on own mail infrastructure

Your domains and their addresses in Inbox, over a photo of a team at a meeting

Two ways to get your email into Inbox

  • Forwarding

    Shared Inbox

    Keep Gmail or Outlook and forward an existing address to Inbox. A short wizard confirms you control it. Right for an address with history elsewhere.

  • Your domain

    Email server

    Create the address directly in Inbox. No mailbox provider, nothing to forward. Right for new addresses or teams starting from scratch.

How it works

Connect inbox to centralize all conversations

  1. 1

    Add your domain

    Open the Domains screen and add the domain your customers write to, such as yourcompany.com. Inbox shows the DNS records it needs so that Elastic Email can receive and send email for that domain.

  2. 2

    Publish the DNS records

    Add the SPF, DKIM, and MX records to your DNS provider. MX tells other mail servers to deliver email for your addresses to the inbox; SPF and DKIM let replies go out from your domain and pass the recipient's spam checks.

  3. 3

    Verify and create addresses

    Each one becomes a channel in your Help Desk the moment you save it.

Adding a domain and new addresses in Inbox, over a photo of a woman at her laptop

Spam? It is detected before anyone sees it

Every inbound email is checked against the sender's SPF, DKIM, and DMARC and scored. Clean mail lands normally. Borderline mail arrives with a warning and a plain-language "see details" - no raw codes. Obvious spam goes straight to the Spam folder and never touches your queue, your statistics, or AI agent.

  • One-click "Not spam"
  • Suspicious messages flagged
  • Spam auto-cleanup
Why it works

Built by people who've run email since 2010

  • Reply-all that works

    Replies carry CC and BCC, and inbound BCC is read from the envelope, where it actually lives.

  • Routed by delivery address

    Abuse reports and feedback loops with a generic To: header still reach the right queue.

  • Spam stays out of numbers

    Spam conversations never count in open-conversation totals, response times, or search.

Try for Free

What Email Server isn’t

The Inbox Email Server is not an email hosting service, and it does not fully replace Gmail, Outlook, or Google Workspace. There is no IMAP or POP3 access, and no mail client for desktop or mobile. It is not a tool for newsletters or transactional email either - that is Elastic Email's Email Marketing and Email API. So, keep your personal mail where it is; bring the addresses your customers write to into Inbox.

Frequently Asked Questions

Use Shared Inbox for an address that already exists in Gmail or Outlook and has a history you want to keep. You forward it to Help Desk and keep your current provider. Use Email Server for new addresses, or when you don't want a mailbox provider at all. You create the address directly in Help Desk, with nothing to forward.

No. Email Server is included in Elastic Email Inbox at no additional cost. There’s no per-address or per-seat fee for the addresses you create.

As many as you need. Each address becomes its own channel in Help Desk the moment you save it, so you can set up support@, sales@, billing@, and more without extra configuration.

No. Email Server addresses live inside Help Desk and don't support IMAP or POP3, so you can't add them to a mail app. They're built for shared team addresses that customers write to, not personal mailboxes. Keep personal mail with your current provider.

Yes, for 30 days. Obvious spam goes to the Spam folder, and borderline messages arrive with a warning. If something legitimate was caught, mark it “Not spam” with one click to move it back into its channel. Spam is deleted automatically after 30 days and never counts toward your statistics or reaches your AI agent.

It's designed to help your deliverability. When you connect your domain, you publish SPF and DKIM records, which authenticate your replies and help them reach the inbox. Replies go out from the address the customer wrote to, so the conversation stays consistent and recognizable.

Ready to integrate Elastic Email Inbox into your business?

Say goodbye to outdated communication channels and bring your team and customers together.

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No credit card required. Message history limited to 90 days.