Email Marketing Pricing

Our pricing works on a simple monthly subscription model, allowing you to upload or add (through a subscription form, for example) a chosen number of contacts. The day of the month you purchase the Email Marketing product will be the start of your billing period, and you will be billed automatically on a monthly basis until you cancel your subscription. You can choose between two pricing plans - Starter and Pro. Read above to see the comparison of their features or contact our Support team if you have questions or concerns.

To start, simply create an account by clicking the “Try for Free” button in the upper right hand corner of our website. You’ll then be notified that a verification email has been sent to the email address you signed up with. After you successfully log in to the application you can test our platform. To learn how to create your first campaign, read more here.

You don't need a credit card as long as you don't want to use our Starter or Pro plan.

At any time if you reach your contact or email sending limit, you can either have our system automatically upgrade your plan, allowing you to add more contacts, or you can be informed about this and upgrade your plan manually.

You can upgrade at any time through the Billing screen in your account. If you have auto-increase enabled and you exceed the email sending limit of your plan, the system will automatically upgrade your plan and you will be billed the higher amount only for the remainder of your subscription period. If you need to downgrade your plan, you can do so during the last two days of the billing subscription period. You will be immediately charged for the new plan and your add-ons (if you have any).

If you currently use our Email Marketing product but want to try our Email API, you will have to create a new account for that.

We accept Visa, Mastercard, American Express, and PayPal. All prices are in USD.

If you pick the Starter or Pro pricing plan, you will be able to send emails to the number of contacts supported by your plan and you are only charged for the number of contacts stored on your account. Each contact has a status associated with it. Only active contacts count towards your plan's limit, so those that have the active, engaged or transactional status. If you sent emails to a particular contact and later on, it is no longer active because you either deleted it or changed its status to inactive, unsubscribed, stale or complaint during a given subscription period, it will count toward your contact limit for that subscription period.

You can contact our customer support team for free either via in-app messenger or email and expect a response within 24 hours. You can also choose paid, dedicated support. Our offer includes priority or premium support, in which your queries are prioritized and the response time is shortened. Learn more about our Dedicated Support add-on here.

Our customer support team is available 24/7 to help you with your questions or concerns. If you’re looking for a more personalized support experience, the Premium Support add-on is available, where you will be assigned an account representative with chat access. We also provide video tutorials that should help you set up your account, send and optimize your campaigns.

Of course! You can find out the plan differences on your own here or you can contact us to learn more about what Elastic Email has to offer. Our support team will help you choose the best plan for your business needs. You can contact them here.

If you have more than 1,000,000 contacts, please contact us regarding custom pricing.