Inbound Routing
Intelligently manage your email flow with powerful routing capabilities. Automatically process and forward incoming messages to improve your workflow and communication.
Available in plans
Email Marketing Pro
Email API Pro
What can you do with it?
Transform email turmoil into organized efficiency. Create custom routing rules, automatically forward messages, trigger notifications, and build intelligent pipelines that ensure every incoming email finds its perfect destination.
Automatically forward emails
Seamlessly and automatically redirect emails to particular addresses, ensuring no important message gets missed.
Set up HTTP notifications
Trigger instant inbound notifications to be forwarded to an HTTP URL when a specific email arrives in your inbox.
Create message pipelines
Establish intelligent workflows that automatically parse and route incoming emails based on predefined rules.
See it in action
Dive into a guide that reveals the full potential of inbound email routing as a feature for creating two-way communication with your customers. Check out the case study of Planets Nu which successfully communicates with its users thanks to Elastic Email.
Why is it so good?
Boost productivity and keep your team connected and responsive with intelligent email routing. Save time, protect your privacy, and don’t let any email be missed or overlooked.
Response time optimization
Automatically direct emails to the right address and dramatically reduce response times, ensuring critical communications are handled promptly.
Role-based email handling
Ensure team emails (like support@, sales@, info@) are never overlooked by implementing systematic forwarding and notification rules.
Flexible email management
Easily manage transitions even during email address changes. Automatically forward emails when you have a new email address but still receive emails to your previous one.
Inbox anonymity
Maintain your privacy and minimize direct spam exposure by anonymizing your inbox and automatically forwarding messages to a chosen email address.
Learn about other features
Explore more powerful tools that make your email marketing easy and effective! Check out our other essential features below to see how we can help you engage, convert, and grow your audience.
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