Customer Success Specialist

Szczecin, Poland

Elastic Email is looking for new talent to join Customer Success/Support team in Szczecin.

Elastic Email is an international Email Service Provider that helps tens of thousands of companies excel at Email Marketing or sending Transactional Emails. We develop our own solutions from scratch and constantly improve the technologies used to deliver one of the best services in the world.

If you are a well organized, reliable person, have an ability to think outside the box and enjoy solving problems on your own and with a team - we are looking for someone like you!

Requirements:

Excellent command of the English language (written and spoken),

Customer service experience,

Proficient software user,

Proficient keyboard/typing skills,

Positive attitude, willing to help people, good communication skills,

IT skills, Internet/network security skills, HTML, Web Programming etc. would be an asset,

Preference will be given to candidates with email delivery knowledge/experience in areas such as SMTP Protocol, DNS Configuration, CNAME, A Records, SPF, DKIM, DMARC, IPV4, VERP, Whitelists, Blacklists, IP Reputation Monitoring and Mitigation.

Role Overview:

Answering customer queries via email/chat,

Analyze and solve problems reported by Customers,

Reviewing customer email quality,

Communicate with a team of developers and technicians, passing on issues reported by Customers,

Participate in the product development process,

Help in creation of guides and resources documentation available for our Customers,

Share weekend shift responsibility with team,

Shift work.

Perks & Benefits

Equipment required to do the job (computer, monitor, keyboard,mouse, etc.),

An office in the very center of Szczecin,

Flexible working hours,

Access to a fitness club,

Fruits in the office - everyday!,

Team Meetings,

Growth Budget,

and even more!

If you are interested, please send your CV via email at kariera@elasticemail.com.

On the subject line, please write “Customer Success Specialist”.