Customer Support Specialist
Join Elastic Email and become a part of our amazing, international team full of individuals and technology geeks. We’re specifically looking for friendly people willing to help others and team players ready to roll up their sleeves and help their colleagues from inside the trenches.
Who are we?
We are Elastic Email, a Polish-Canadian company founded in 2010 and an international Email Service Provider. On an everyday basis, we help tens of thousands of companies to succeed in their email marketing and email delivery with our own self-developed software built from scratch. We constantly improve our digital platform to deliver one of the best email services in the world - trusted by developers and loved by marketers.
Why do we need you?
The Customer Success Team is the beating heart of our company. As a team member, you will help craft the company's customer success strategies, build strong relationships with customers and collaborate with cross-functioning teams internally to deliver consistently excellent customer experiences.
In this role, you’ll get to:
Answer customer queries via email/chat,
Participate in video calls to support our Sales Department,
Analyze and solve problems reported by our customers,
Review customer email quality,
Communicate with a team of developers and technicians passing on issues reported by customers,
Participate in the product development process and sharing customer feedback and insights,
Help in the creation of guides and resources documentation available for our customers.
We are looking for someone who:
Has excellent command of the English language (written and spoken),
Has excellent verbal and written communication skills,
Has previous customer service experience,
Has no reservations in communicating over video calls,
Is self-starter and result-driven person,
Is a proficient computer software user,
Has proficient keyboard/typing skills,
Is an active team player and multitasker who can quickly adjust priorities,
Has a positive attitude and is willing to help people,
Is ready for working different shifts - 08:00-16:00 and 13:00-21:00,
Is ready to share weekend shifts with the team in exchange for two days off a week.
Who exceeds in this role?
IT skills, Internet/network security skills, HTML, Web Programming etc. would be an asset,
Preference will be given to candidates with email delivery knowledge/experience in areas such as SMTP Protocol, DNS Configuration, CNAME, A Records, SPF, DKIM, DMARC, IPV4, VERP, Whitelists, Blacklists, IP Reputation Monitoring and Mitigation.
What we have got for you:
Competitive salary dependent on experience and skills,
A full-time employment or B2B contract, depending on your preferences,
Work in our own, beautiful, historic building with a backyard in the very center of Szczecin,
Participation in interesting projects and personal growth opportunities,
The friendly and family-like work atmosphere,
A real impact on the company's development with your own ideas and solutions,
An international team experience,
Ability to work from home if necessary and workations if needed,
Free days off work in exchange for working weekends and holidays,
Supportive leader and buddy, ready to help while you grow into your job,
A comprehensive employee benefits package.
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Our perks & benefits
See what else you can get to keep your work-life balance and feel comfortable at work.
Flexible working hours
Occasional remote work
Co-financed gym & trainer
Snacks and drinks
Chillout area & garden space
“In Elastic Email, you have an opportunity to grow and learn in the IT space in the ever-growing Email Industry branch. Each customer is a special person, each case gives you a chance to improve yourself and your knowledge. You will not only help our customers but also work closely with our other departments to provide a quality and customer-oriented product.”
Customer Support Team Lead
How to apply?
Send your CV
Wait for a reply
Meet us in person
“I thought I had heard a lot in my life, but interviews still surprise me ”
Apply for the job
If you want to become a part of the Elastic Email family, just send us your CV at firstname.lastname@example.org with the subject line “Customer Support Specialist”. We'd love to get to know you!
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