by Filip Blajet Feb 20, 2024

Regular monitoring of your email marketing results is crucial. It's not just about sending emails; it's about continually assessing and enhancing results. Take a closer look at the critical metrics that are essential and should be reviewed routinely.

Table of contents

  1. Open rate
  2. Clicks and CTR
  3. Bounce rate
  4. Is your list growing?
  5. Complaints and unsubscribes
  6. Spam rate
  7. Boost your conversions
  8. Count the rate of investment
  9. Summary

Firstly, here’s some good news - most of those stats can be found in our app. You can sign up for free, send campaigns, and easily check the results. It is only the last three metrics that require more technical knowledge and additional tools.

Open rate

The open rate is a fundamental metric to monitor, indicating the percentage of emails opened versus those unopened. This method is widely adopted for assessing recipient engagement via email. While it's understandable that not every recipient will open your email—achieving a perfect open rate is nearly impossible—it's important to recognize the significance of this metric and strive to improve it.

There are many approaches that can help you to boost this metric. For example -  conducting A/B tests, crafting more compelling subject lines, or regaining your customers with re-engagement automation workflow. These are just some of the approaches you should take into account when working to improve your open rate. For further insights into enhancing your open rate, check out this article

Your purpose for sending will determine how important this metric is on its own. If you're not driving traffic and are instead prioritizing educational content for example, then this metric alone is of the utmost importance. However in many cases, it’s not only critical that your recipients are opening your emails, their interaction with the included content is equally crucial. The subsequent metric will address this inquiry.

Clicks and clickthrough rate

The volume of clicks and the percentage of clickthrough rate (CTR) are key metrics that hold significance for every email marketer. Based on Ascend2 research, 73% marketers rank this metric among the top two most crucial figures associated with emails. That's the proof that CTR is being extremely important.

The clickthrough rate (CTR) represents the proportion of email recipients who click on one or more links within a particular email. The calculation method is straightforward: CTR = total (or unique clicks) / number of delivered emails * 100. Utilizing this formula enables you to easily measure the CTR of your campaign. The advantage is that manual calculation is unnecessary. Within our application, you'll find both metrics: unique CTR in reports and the total click tally in the "links" section, for your convenience.

Why prioritize CTR over the total number of clicks? The total number of clicks is heavily influenced by the size of the audience. For instance, if you have 10,000 recipients, you might obtain 1,000 clicks, while with 15,000 recipients, you could obtain 1,100 clicks. Despite the higher click count in the second campaign, it doesn't necessarily signify superior performance due to its lower CTR. The first one is more engaging, attracting a more distinct group of users to interact with specific links.

Here are a few recommendations for boosting that rate. Firstly, experiment with various anchor texts to discover the winning formula. Secondly, incorporate images that encourage click interaction, as demonstrated in the example below. Finally, utilize CTA sections to drive traffic to your website.

What makes it so important? It’s arguably the most valuable metric to measure the engagement of your audience. It provides insights into not just the quantity of email readers but also the level of interaction and engagement. While further investigation into recipient actions after clicking is also necessary, we'll address that later on. 

Bounce rate

Bounced emails are messages that have been rejected by the recipient server, failing to reach the inbox. While various factors can cause bounces, the most significant one to pay attention to is emails rejected due to being sent to non-existent recipients. These could include invalid email addresses, full mailboxes, or server issues.

The goal should be to minimize the bounce rate as much as possible, particularly in light of the new mandates from Google and Yahoo, which prioritize low spam and bounce rates for inbox delivery. The importance of contact list hygiene has never been greater. Find out more about the requirements in the following article.

It’s worth noting that there are different categories of bounces. Apart from invalid email addresses, there could be full mailboxes or server issues. You can find out more about all bounce types here and more about how to. Some approaches might lower your bounce rates - find out about effective ways to reduce your email bounce rate in this article.

Growth list rate

The size of your subscriber base is likely another concern you must consider. Hence, the rate at which it increases, termed the list growth rate, plays a pivotal role in determining the success of your email marketing strategy. While there is a basic rule that many marketers follow - a larger audience equals a higher conversion value, the relationship is not always straightforward. Nonetheless, this metric remains relevant and worthy of discussion.

How to calculate that? ([(Number of new subscribers) minus (Number of unsubscribes + email/spam complaints)] ÷ Total number of email addresses on your list]) * 100. Additionally, you can track changes in your list's size on a month-to-month and week-to-week basis.

The growth of your email list is crucial, especially when executing campaigns aimed at acquiring new subscribers. However, it's imperative to avoid sending emails to non-existent recipients. Giving priority to list hygiene and removing inactive audience members goes beyond simply focusing on the number of subscribers.

Additionally, it's important to ensure compliance with legal regulations when acquiring new recipients, such as integrating a double opt form.

Complaint and unsubscribe rate

How many users register complaints about your emails or opt out of your list? This information is available in our campaign report. This metric is likely the primary concern for business owners and marketers. How is it measured? By the number of recipients/unsubscribers * 100.

We often wonder: why did these recipients unsubscribe? Is it due to our content? Have they lost interest in our offerings? Each unsubscribed user represents potential lost value for your business, so it's natural to feel concerned and seek to understand the reasons they have unsubscribed.

Yet, if you consistently provide intriguing and stimulating content to individuals who have opted to receive emails from you and whose email addresses were obtained in a lawful manner, then you are in a secure position. With this approach, the unsubscribe rate and complaint rate should ideally hover close to zero.

Spam rate

The spam rate isn't displayed on our dashboard, yet it remains a highly important metric. Evaluate your spam rate using Google Postmaster. This way, you can not only check the spam rate for your domain but also assess your domain reputation.

Although you may not check that metric on a daily basis, it's imperative to avoid spam. How can you achieve this? Authentication of your domain is the crucial initial step, but it's equally important to prioritize list hygiene and ensure the relevance of content sent to your recipients. By implementing these measures, you can maintain a low and satisfactory spam rate.

Conversion rate

Analyzing email statistics is just one piece of the puzzle. You also have the ability to measure the impact of your emails on the actions taken on your website. In doing so, you'll measure not only the clickthrough rate but also the conversion rate. What's the method for measuring this?

To calculate this figure, you'll require more than just our tool. You must also integrate additional analytics platforms such as Google Analytics, PiwikPro, or Matomo. Utilizing these tools, you can analyze the actions performed by recipients who clicked on particular links within your emails.

The formula to count the conversion rate is here: (Number of people who completed the desired action ÷ Number of total emails delivered) * 100

In our tool, you'll find a built-in UTM generator that provides enough functionality for you or your analytics team to measure the impact of emails on your revenue or conversions. It's vital to maintain a cohesive UTM strategy across your entire organization. Ensure that the source, medium, and campaign name are utilized consistently in every email campaign.

In GA4, you'll discover your email campaign results within the acquisition, conversion reports, or explorations. By filtering session source/medium, you can specifically analyze the sessions that originated from emails. Additionally, by navigating to Advertising->all channels, you can evaluate the impact of email campaigns on conversions and campaign revenue through a data-driven attribution model. You can learn more about attribution in GA4 here, as it's a slightly more complex subject.

A simpler method for assessing the conversion rate involves tracking the usage of promotional codes. Having exclusive promo codes specifically assigned to your email endeavors enables you to effortlessly track the frequency of code redemptions.

Within the eCommerce and SaaS sectors, the conversion rate reigns supreme as the most critical metric in email marketing.

Overall ROI

If you know your conversion rate and conversion value earned by your email campaigns, you can also earn ROI. This metric is the overall return on investment for your email campaigns. In other words, total revenue is divided by the cost of investment.

The most basic formula to calculate looks like this: [($ in additional sales made minus $ invested in the campaign) ÷ $ invested in the campaign] * 100. Of course, it can differ for different types of businesses.

Running a business without understanding which strategies are profitable and which ones aren't is a certain path to failure. That's why, when implementing an email marketing campaign, it's essential to calculate the ROI to determine whether it's generating revenue or detracting from the business's resources. With the return on investment calculated, you will have proof that email marketing is profitable.

In summary, prioritize achieving high open, conversion, and click-through rates, while also ensuring that spam, bounce, and complaint rates are minimized. For eCommerce businesses, focusing on the conversion rate and ROI is likely most critical. While those sending educational content may find open rates and list growth rate to be more relevant. The key performance indicators (KPIs) associated with these metrics will differ based on your business type. However, it's worthwhile to understand all these metrics even if some may not be crucial for your specific requirements.

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Filip Blajet

Filip is a marketing specialist at Elastic Email, who spends a lot of time with data and ads. Outside of work, he loves football, binge watching tv series and travelling.

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