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Choose your plan

Choose a support plan that best suits your email sending needs.

Free support

$ 0 / month

No matter how skilled you might be, sometimes we all need a little support.

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 day

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Priority Support

Starts with:

$ 1 / day

24/7 Support

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 hour

Prioritized response

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Premium Support

Starts with:

$ 10 / day

$5 per additional user/day

24/7 Support

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 minute

The most prioritized response

IP Management

IP Warm-up

Account Manager

Configuration review

Technical consultation

On-boarding strategy analysis

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Priority Support

Our support response times are fast, but if you want "ahead of the line" support, then Priority Support is for you.

When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority customers.

Premium Support

Our "White-Glove" support product with the highest priority response times available. When you connect with us via the In-App Messenger, you will receive instant chat engagement from our global team 24/7.

You will also receive a dedicated Account manager where issues can be escalated to if needed. Your Account Manager will also pro-actively review your Account periodically to make sure everything is in order and ensure you have all the configuration settings optimized for your particular sending habits.

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Tens of thousands of companies around the world already send their emails with Elastic Email. Join them and discover your own email superpowers.

Free 100 emails/day No credit card required