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Support for Email Marketing
Support for Email API Plans
Support for Email Marketing
Support for Email API Plans
Free Support
$0/mo
No matter how skilled you might be, sometimes we all need a little support.
In-App Messenger
In-App Knowledge Base
Avg. Response Time 1 day
Priority Support
$1/day
24/7 Support
In-App Messenger
In-App Knowledge Base
Avg. Response Time 1 hour
Prioritized response
Premium Support
$7/day
$4 per additional user/day
24/7 Support
In-App Messenger
In-App Knowledge Base
Avg. Response Time 1 minute
The most prioritized response
IP Management
IP Warm-up*
Account Manager
Configuration review
Technical consultation
On-boarding strategy analysis
Priority Support
Our support response times are fast, but if you want "ahead of the line" support, then Priority Support is for you.
When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority customers.
Premium Support
Our "White-Glove" support product with the highest priority response times available. When you connect with us via the In-App Messenger, you will receive instant chat engagement from our global team 24/7.
You will also receive a dedicated Account manager where issues can be escalated to if needed. Your Account Manager will also pro-actively review your Account periodically to make sure everything is in order and ensure you have all the configuration settings optimized for your particular sending habits.
"We are Elastic Email customer since 2010, and choosing to work with them since the beginning helped us tremendously to focus on our business instead of worrying about email delivery. Their API are affordable, reliable and we always had an excellent delivery rate."
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