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Choose your plan

Choose a support plan that best suits your email sending needs.

Free support

$ 0 / month

No matter how skilled you might be, sometimes we all need a little support.

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 day

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Priority Support

Starts with:

$ 50 / month

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24/7 Support

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 hour

Prioritized response When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority customers.

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Premium Support

Starts with:

$ 300 / month

$100 per additional user/month

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24/7 Support

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 minute

The most prioritized response When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority and priority customers.

IP Management

Account Manager

Configuration review Help with API and technical implementation as well as DKIM, SPF, DMARC configuration support.

Technical consultation

On-boarding strategy analysis

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Priority Support

Our support response times are fast, but if you want "ahead of the line" support, then Priority Support is for you.

When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority customers.

Premium Support

Our "White-Glove" support product with the highest priority response times available. When you connect with us via the In-App Messenger, you will receive instant chat engagement from our global team 24/7.

You will also receive a dedicated Account manager where issues can be escalated to if needed. Your Account Manager will also pro-actively review your Account periodically to make sure everything is in order and ensure you have all the configuration settings optimized for your particular sending habits.

Inbound email campaigns are not challenging anymore. With higher delivery rates, prompt support, knowledgeable team, Elastic email is our go-to growth partner.

Vishvajit Sonagara, Founder, Quicko

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With Elastic Email we consistently deliver valuable content to our customers throughout the year and thus increasing our sales in B2B/B2C in the long run.

Lukáš Zídka, CEO, TType

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Elastic Email has probably one of the highest email deliverability rates on the market. Besides this, the pricing is very affordable and scalable, the API is documented and easy to use, and the editor works great too.

Tomer Aharon, Co-founder, Poptin

We have been an Elastic Email client for several years now. Their service allows us to easily update GAC members regarding events and other happenings at our facility. Elastic Email is an integral part of our efforts to provide outstanding customer service.

Will Early, Greensboro Aquatic Center

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Tens of thousands of companies around the world already send their emails with Elastic Email. Join them and discover your own email superpowers.

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Free 100 emails/day

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Cookie	Duration	Description
_GRECAPTCHA	5 months 27 days	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-marketing	1 year	This cookie is set by the GDPR Cookie Consent plugin to store the user consent for the cookies in the category "Marketing".
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cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
__sharethis_cookie_test__	session	ShareThis sets this cookie to track which pages are being shared and by whom.
G_ENABLED_IDPS	7977 years 4 months 8 days 4 hours	Google uses this cookie for Google Single Sign-On.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_9GFVDHZ5M5	2 years	This cookie is installed by Google Analytics.
_gat	1 minute	This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.
_gat_UA-84667640-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
_hjIncludedInPageviewSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
_hjIncludedInSessionSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.
_hjShownFeedbackMessage	1 day	Hotjar sets this cookie when a user minimizes or completes Incoming Feedback so that the Incoming Feedback loads as soon as it is minimized if the user navigates to another page where it is set to show.

Cookie	Duration	Description
__tnp	1 year	No description
__tzp	1 year	No description
_hjSession_184870	30 minutes	No description
_hjSessionUser_184870	1 year	No description
cookielawinfo-checkbox-tracking	1 year	No description
currentAccountId	past	No description
intercom-id-a62u0ibr	8 months 26 days 1 hour	No description
intercom-session-a62u0ibr	7 days	No description
muc_ads	2 years	No description
zapidentity	1 year	No description
zapsession	7 days	No description

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
NID	6 months	NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.
personalization_id	2 years	Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Get in touch with our experts to maximize your results

Email Marketing

Email API

Choose your plan

Free support

Priority Support

Premium Support

High Volume Sending

Priority Support

Premium Support

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