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Support for Email Marketing

Support for Email API Plans

Support for Email Marketing

Free Support

$0/mo

No matter how skilled you might be, sometimes we all need a little support.

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 day

Priority Support

$30/mo

$1/credit/day

24/7 Support

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 hour

Prioritized response

Premium Support

$199/mo

$7/credit/day

$4 per additional user/mo

24/7 Support

In-App Messenger

In-App Knowledge Base

Avg. Response Time 1 minute

The most prioritized response

IP Management

IP Warm-up

Account Manager

Configuration review

Technical consultation

On-boarding strategy analysis

Priority Support

Our support response times are fast, but if you want "ahead of the line" support, then Priority Support is for you.

When you connect with us via the In-App Messenger, email or our website, your query is prioritized ahead of non-priority customers.

Premium Support

Our "White-Glove" support product with the highest priority response times available. When you connect with us via the In-App Messenger, you will receive instant chat engagement from our global team 24/7.

You will also receive a dedicated Account manager where issues can be escalated to if needed. Your Account Manager will also pro-actively review your Account periodically to make sure everything is in order and ensure you have all the configuration settings optimized for your particular sending habits.

"We are Elastic Email customer since 2010, and choosing to work with them since the beginning helped us tremendously to focus on our business instead of worrying about email delivery. Their API are affordable, reliable and we always had an excellent delivery rate."

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