Table of Content
Lasted Updated: May 09, 2024.
This Cookie Policy applies to your use of Elastic Email’s (“us”, “we”, or “our”) websites https://elasticemail.com, https://app.elasticemail.com, and Services. It explains what cookies are, how Elastic Email uses cookies, how third parties we may partner with may use cookies, your choices regarding cookies, and further information about cookies.
1. What are cookies?
A cookie is a small piece of information stored on your computer by a web page. It is used to identify you to the web server. It tells the server who you are when you return to a page on the same website. Your browser will only send a cookie back to the domain that originally sent it to you. A cookie cannot run programs, deliver viruses, or send back information about your system.
2. Why and how does Elastic Email use cookies?
We use cookies to determine your website access privileges, complete and support your current activity, track website usage, and display advertisements and marketing activities. Most web browsers automatically accept cookies, but if you do not wish to have cookies on your system, you should adjust your browser settings to decline them or to alert you when cookies are being sent. If you decline cookies, you can still use our services, but your ability to access certain features and functions may be affected.
Third parties may serve cookies through our websites to provide analytics, store your preferences, and personalize your experience to enable the delivery of advertisements, including behavioral advertising and other types. The cookies set by a third party may change from time to time and we have no control over these cookies.
The data collected by our websites and through cookies that may be placed on your system will not be kept longer than necessary to fulfill the abovementioned purposes.
Elastic Email uses CookieYes, a cookie management tool, to manage and track the cookies used on our website. To make it easier for our customers to understand the cookies we use, we have added a cookie table to this Cookie Policy. This table is updated regularly, so the cookies are accurate and up-to-date.
3. What cookies are served through Elastic Email websites and services?
Necessary
Cookies that are Necessary to use our website include ensuring the stability of its operation, remembering your selected privacy preferences, completing online forms provided by Elastic Email, and monitoring your login status. We use these cookies by default, i.e. save them on your system when you enter our website.
| Name | Purpose | Provider | Duration |
|---|---|---|---|
| CookieLawInfoConsent | CookieYes sets this cookie to record the corresponding category's default button state and the CCPA status. It works only in coordination with the primary cookie. | CookieYes | 1 year |
| cookies-consent | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. | CookieYes | 1 year |
| intercom-device-id-# | Sets a specific ID for the user, which ensures the integrity of the website’s chat function. | Intercom | 8 months 26 days 1 hour |
| intercom-id_# | Allows the website to recognize the visitor to optimize the chat-box functionality. | Intercom | 8 months 26 days 1 hour |
| intercom-session-# | Intercom sets this cookie that allows visitors to see any conversations they’ve had on Intercom websites. | Intercom | 7 days |
| rc::a | This cookie is set by the Google Recaptcha service to identify bots to protect the website against malicious spam attacks. | Google ReCaptcha | Persistent |
| XSRF-TOKEN | Wix set this cookie for security purposes. | Wix | 2 hours |
| laravel_sessions | Laravel uses this cookie to identify a session instance for a user, and this can be changed. | Laravel | 2 hours |
| rc::c | This cookie is set by the Google Recaptcha service to identify bots to protect the website against malicious spam attacks. | Google ReCaptcha | Session |
Our legal basis for processing personal data derived from cookies is our legitimate interest in providing high-quality services and ensuring their security.
We use other cookies only if you give us your consent.
These other cookies are:
Analytics
These cookies help improve the way our website and service work. They may measure website usage and track things like how long you spend on the site and the pages you visit. They do not collect personal data; all the information collected by these cookies is aggregated and anonymous.
| Name | Purpose | Provider | Duration |
|---|---|---|---|
| _gcl_au | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. | Google Tag Manager | 3 months |
| td | Registers statistical data on users’ behavior on the website. Used for internal analytics by the website operator. | Google Tag Manager | Session |
| _ga | Google Analytics sets this cookie to calculate visitors, session, and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | Google Analytics | 1 year 1 month 4 days |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website and dates for the first and most recent visit. | Google Analytics | 1 year 1 month 4 days |
| _gid | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. | Google Analytics | 1 day |
| _gat | Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites. | Google Analytics | 1 minute |
| _gat_gtag_UA_# | Google Analytics sets this cookie to store a unique user ID. | Google Analytics | 1 minute |
| _hjAbsoluteSessionInProgress | Hotjar sets this cookie to detect a user’s first pageview session, which is a True/False flag set by the cookie. | Hotjar | 1 hour |
| hjFirstSeen | Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user. | Hotjar | 1 hour |
| _hjIncludedInSessionSample_# | Collects statistics on the visitor’s visit to the website, such as the number of visits, average time spent on the website, and what pages have been read. | Hotjar | 1 hour |
| _hjSessionUser_# | Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website, and what pages have been read. | Hotjar | 1 year |
| _hjShownFeedbackMessage | Hotjar sets this cookie when a user minimizes or completes Incoming Feedback so that it loads as soon as it is minimized if the user navigates to another page where it is set to show. | Hotjar | 1 day |
| visitor_id | This cookie, set by Pardot, is used for visitors. It contains a unique ID and identifier for the account derived from the Pardot tracking code placed on the site. | Pardot | 1 year 1 month 4 days |
Advertisement
These cookies are used to deliver adverts that are more relevant to you and your interests while limiting the number of times you see the same advert on the website. These cookies record your visit to the website, the pages you have visited, and the links you have followed. We may also share this information with third parties for this purpose.
| Name | Purpose | Provider | Duration |
|---|---|---|---|
| test_cookie | doubleclick.net sets this cookie to determine if the user’s browser supports cookies. | Google DoubleClick | 15 minutes |
| IDE | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. | Google DoubleClick | 1 year 24 days |
| bscookie | LinkedIn sets this cookie to store performed actions on the website. | 1 year | |
| bcookie | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. | 1 year | |
| li_gc | Linkedin sets this cookie for storing visitors’ consent regarding using cookies for non-essential purposes. | 6 months | |
| lidc | LinkedIn sets this cookie to facilitate data center selection. | 1 day | |
| AnalyticsSyncHistory | LinkedIn set this cookie to store information about the time a sync took place with the lms_analytics cookie. | 1 month | |
| li_sugr | LinkedIn sets this cookie to collect user behavior data to optimize the website and make advertisements on the website more relevant. | 3 months | |
| UserMatchHistory | LinkedIn sets this cookie for LinkedIn Ads ID syncing. | 1 month | |
| personalization_id | Twitter sets this cookie to integrate and share social media features and store information about how the user uses the website for tracking and targeting. | 1 year 1 month 4 days | |
| 1/i/adsct | Collects data on user behavior and interaction to optimize the website and make advertisements on the website more relevant. | Session | |
| guest_id | It identifies and tracks website visitors. If a user is signed in to the Twitter platform, it registers and collects information about ad preferences. | 1 year 1 month 4 days | |
| guest_id_ads | Twitter sets this cookie to identify and track the website visitors. It registers if a user is signed in to the Twitter platform and collects information about ad preferences. | 1 year 1 month 4 days | |
| guest_id_marketing | Twitter sets this cookie to identify and track the website visitors. It registers if a user is signed in to the Twitter platform and collects information about ad preferences. | 1 year 1 month 4 days | |
| muc_ads | Twitter sets this cookie to collect user behavior and interaction data to optimize the website. | 1 year 1 month 4 days | |
| _fbp | Duration. | 3 months | |
| locale | Facebook sets this cookie to enhance the user's browsing experience on the website and to provide the user with relevant advertising while using Facebook’s social media platforms. | Persistent | |
| lastExternalReferrer | Detects how the user reached the website by registering their last URL address. | Persistent | |
| lastExternalReferrerTime | Detects how the user reached the website by registering their last URL address. | Persistent | |
| MUID | Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. | Bing | 1 year 24 days |
| _uetsid | Bing Ads sets this cookie to engage with a user who has previously visited the website. | Bing | 1 day |
| _uetvid | Bing Ads sets this cookie to engage with a user who has previously visited the website. | Bing | 1 year 24 days |
| _uetsid_exp | Contains the expiry-date for the cookie with the corresponding name. | Bing | Persistent |
| MSPTC | This cookie registers data on the visitor. The information is used to optimize advertisement relevance. | Bing | 1 year |
| ads/ga-audiences | Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor's online behavior across websites. | Google Ads | Session |
| pagead/1p-uer-list/# | Tracks whether the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This information is used to measure advertisement efforts and facilitate the payment of referral fees between websites. | Session | |
| YSC | YouTube sets this cookie to track the views of embedded videos on YouTube pages. | YouTube | Session |
| VISITOR_INFO1_LIVE | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. | YouTube | 6 months |
| yt-remote-device-id | Using embedded YouTube videos, YouTube sets this cookie to store the user's video preferences. | YouTube | Persistent |
| yt.innertube::requests | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. | YouTube | Persistent |
| yt.innertube::nextId | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. | YouTube | Persistent |
| yt-remote-connected-devices | Using embedded YouTube videos, YouTube sets this cookie to store the user's video preferences. | YouTube | Persistent |
| yt-remote-cast-available | Stores the user's video player preferences using embedded YouTube video. | YouTube | Session |
| yt-remote-cast-installed | Stores the user's video player preferences using embedded YouTube video. | YouTube | Session |
| yt-remote-fast-check-period | Stores the user's video player preferences using embedded YouTube video. | YouTube | Session |
| yt-remote-session-name | Stores the user's video player preferences using embedded YouTube video. | YouTube | Session |
| yt-remote-session-app | Stores the user's video player preferences using embedded YouTube video. | YouTube | Session |
| CONSENT | YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data. | YouTube | 2 years |
| VISITOR_PRIVACY_METADATA | Stores the user's cookie consent state for the current domain. | YouTube | 6 months |
| LAST_RESULT_ENTRY_KEY | Used to track user’s interaction with embedded content. | YouTube | Session |
| remote_sid | Necessary for the implementation and functionality of YouTube video content on the website. | YouTube | Session |
| ServiceWorkerLogsDatabase#SWHealthLog | Necessary for the implementation and functionality of YouTube video content on the website. | YouTube | Persistent |
| TESTCOOKIESENABLED | Used to track user’s interaction with embedded content. | YouTube | 1 day |
| YtldbMeta#databases | Used to track user’s interaction with embedded content. | YouTube | Persistent |
| ytidb::LAST_RESULT_ENTRY_KEY | YouTube uses this cookie to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. | YouTube | Persistent |
| yt-player-headers-readable | YouTube uses this cookie to store user preferences related to video playback and interface, enhancing the user's viewing experience. | YouTube | Persistent |
| _hjSessionUser_# | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | Hotjar | 1 year |
| _hjSession_# | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | Hotjar | 1 hour |
| _gat-gtag_UA_# | Google Analytics sets this cookie to store a unique user ID. | Google Analytics | 1 minute |
Functional
These cookies improve our website's performance and functionality, allow us to remember your choices, and provide enhanced and more personal features. Functional cookies do not track your activity on other websites. These cookies are not strictly necessary; however, without them, certain services may be unavailable.
| Name | Purpose | Provider | Duration |
|---|---|---|---|
| zapidentity | Zapier sets this cookie to display user preferences in embedded Zap catalogs. | Zapier | 1 year |
| CookieConsent | Stores the user’s cookie consent state for the current domain. | Elastic Email | 1 year |
| SelectedTier | This cookie is used to inform what plan tier was choosen by the user. | Elastic Email | Persistent |
Uncategorized
These cookies are the type of cookie for which the purpose or category is not yet determined.
| Name | Purpose | Provider | Duration |
|---|---|---|---|
| fingerprint | Pending | Elastic Email | Persistent |
| returnUrl | Pending | Elastic Email | Session |
| recent_write | Pending | Intercom | Less than a minute |
| gtm_id | Pending | 1 year | |
| currentAccountId | Pending | Zapier | Past |
| ssohint | Pending | Zapier | Session |
| referral | Pending | Elastic Email | Never |
| affiliate_id_analytics | Pending | Elastic Email | 1 month |
4. How you can control cookies
You can manage your cookie preferences in two ways: you can opt out of cookies on the Elastic Email website or change your browser settings. Please note that if you delete cookies or refuse to accept them, you might be unable to store your preferences, and our website pages might not display correctly.
If you want to opt out of cookies on the Elastic Email website, you can change your preferences in the cookie settings center, which is located under the small cookie icon at the bottom left of your browser.
If you want to change your browser settings, please visit one of the following links:
If you would like to learn more about cookies, please visit the following links:
- All about Cookies - http://www.allaboutcookies.org/
- Network Advertising Initiative - https://thenai.org/
- Your Online Choices (if you are located in the EU) - https://youronlinechoices.eu/
- About Ads (if you are located in the US) - https://optout.aboutads.info/
5. Additional information
Since some of the cookies we use constitute personal data, we want you to know your rights under the GDPR:
1) Elastic Email Inc. is the controller of your personal data, i.e., the entity deciding on the purposes and methods of processing,
2) Your personal data will be processed to ensure the essential functions of our website. If you have given appropriate (voluntary) consent, your data will also be processed to provide you with services, offers, and messages tailored to your preferences, analyze website traffic, and provide social functions (depending on the preferences you have selected),
3) More information about the principles of personal data processing and your rights can be found in our Privacy Policy.
Elastic Email reserves the right to change this Cookie Policy at any time, and if we decide to change it, we will post these changes on this page. All changes are effective immediately upon posting, and we suggest that you check this Cookie Policy periodically.
6. Contacting Elastic Email
If you have any questions or concerns about our Cookie Policy, please contact us at support@elasticemail.com or email our Privacy Officer/Data Protection Officer at privacy@elasticemail.com or dpo@elasticemail.com.