We’re really thrilled we can finally announce the release of our brand-new product: Elastic Email Inbox! It’s an amazing communication platform for small businesses that you can use to stay in touch with your teammates as well as your customers. Now, you no longer need to switch tools, because your most crucial communication channels, like team chat, email inboxes, and a help desk, are in one place. It’s time to make your business communication more organized, the response time shorter, and the customer relationships long-lasting. So let’s discuss in more detail what this extraordinary tool of ours has to offer.
Table of Contents
- Elastic Email Inbox unraveled
- Elastic Email Inbox pricing
- Elastic Email Inbox - a convenient communication solution for your teammates and customers
Elastic Email Inbox unraveled
After years of offering email marketing and email API solutions, we wanted to provide small businesses with something extra. That’s why we came up with Inbox - one communication platform for all their needs, from internal team collaboration, support chat software, to a shared inbox solution. It means all internal and external conversations are on a single platform with a consistent interface. As a result, you and your teammates spend less time navigating between systems and can focus more on value-driving work.
All you need to start is to sign up for an account, invite your team, and connect the channels you want to use. Inbox is a single, but extremely powerful tool uniting three solutions for your business communication - Team Chat, Live Chat, and Help Desk.
Team Chat for connected teamwork
The first feature of Inbox is Team Chat, which is an internal chat for team members to communicate and coordinate daily work in real time. It makes the communication more instant and the decision-making accelerated. Teammates can get immediate feedback and updates from each other. Team Chat also increases communication transparency and makes data retrieval super easy, as every message or file shared is visible for all team members and easy to find, since everything is stored in one place. For more private or team- or project-specific communication, you can create channels or group conversations, and get notified about new messages and important updates. Looking for specific information? No worries, you can check the message history or use the search functionality to find what you are looking for in no time. We also know that communicators are not only about words. Use reactions and emojis to add emotional warmth and enhance comprehension.
Live Chat for real-time customer help
Let your customers get in touch with you as quickly as possible with the full chat widget feature. Live Chat is a tool for real-time conversations with your website visitors. All it takes is to customize your widget to your brand and website’s aesthetic, and easily embed it using a script. Once you do that, you allow instant messaging with anyone who visits your website. You can even add custom variables to identify visitors. With Inbox Live Chat, you break down communication barriers and shorten the distance between you and your current and potential customers, who no longer have to wait for a response to an email but can engage in a conversation with you here and now.
Help Desk to organize support
The third feature of Inbox is Help Desk - a centralized space where conversations with customers are collected. Every email, chat, and message lands in one, organized place for you to stay up-to-date with your incoming conversations. You can view them and collaborate with your teammates on drafting and sending replies. Changes made by one person are instantly visible to others. You can mention other team members in conversations or assign them to specific users. Everything to provide efficient support and help your business grow stronger relationships.
Elastic Email Inbox pricing
Every new user starts on the Inbox Free plan, in which you can set up your account and test all crucial features and functionality to see how Inbox can change your company’s communication. No credit card required. In the free plan, you get 90 days of message history. Once you are ready to upgrade, the paid plan - Inbox Plus - will cost you $9/month/seat. This way, you only pay for the seats you use (up to 100). Plus, you now get unlimited message history. Feel free to visit our Inbox Pricing page to check more details on the available plans.
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Elastic Email Inbox - a convenient communication solution for your teammates and customers
Say goodbye to outdated communication channels. When choosing Elastic Email Inbox, you choose effortless and organized communication that brings your team and customers together. Whether it’s Team Chat for internal communication, Live Chat for real-time conversations with website visitors, or Help Desk for conversations from external users, we provide you with one communication platform for all your needs. Don’t hesitate to sign up and test it yourself - we’d love to hear your thoughts and feedback!
Ula Chwesiuk
Ula is a content creator at Elastic Email. She is passionate about marketing, creative writing and language learning. Outside of work, Ula likes to travel, try new recipes and go to concerts.
